» Is the booking system secure? Why do I have to leave my card details?
The system is protected by 128 BIT encryption, as used by online banks. We take your card details as a precaution - if you don’t show up we charge you for the first night of your booking. Otherwise, you pay when you check out by whatever method you prefer.

» What’s the Palazzo Vecchio cancellation policy?
You may cancel a booking up to 48 hours before your expected arrival free of charge. After this point there is a charge of the first night of your booking.

» Do we pay the bill on arrival or departure?
As you prefer.

» Is the Hotel Palazzo Vecchio far from the centre?
Hotel Palazzo Vecchio is a ten minute walk from the heart of the city and all its treasures – check our location page for more details.

» How many Stars does the Palazzo Vecchio Hotel Florence have?
3 stars.

» Is the Hotel Palazzo Vecchio far from the Train Station?
We’re about 100m from Santa Maria Novella.

» Do any of the rooms have cooking facilities?
Unfortunately not.

» Do you have a restaurant?
Unfortunately not, but we’ll be happy to give you recommendations depending on your tastes. Tuscan cuisine is among the finest in the country.

» How many rooms are there at the Hotel Palazzo Vecchio?
34 versatile rooms ranging from single to quadruple, standard and superior class.

» What’s the difference between Standard and Superior rooms?
The Superior Rooms have a jacuzzi, are more spacious and have a more refined decor
The rooms with a view do not have the Jacuzzi but enjoy a splendid view of the Firenze Duomo

» What’s the difference in price?
That depends on the time of year, availability and special offers – check our real time booking office for current rates and availability.

» Do you offer last minute deals?
Yes, we do. Check the Florence Hotel Palazzo Vecchio Bookings page.

» Do all the rooms at the Hotel Palazzo Vecchio have international Satellite TV?
Yes, they do.

» Is breakfast included?
Yes it is, when you book online. Italian buffet breakfast in our popular basement breakfast room, decorated in a refreshing shade of green.

» Do you have facilities for disabled guests?
Yes we do. All floors are served by lifts and special rooms with disabled bathrooms are available upon request when booking.